Certified Pharmacy Technician Population Health Austin, TX

Certified Pharmacy Technician Population Health

Full Time • Austin, TX
Job Summary: 
The Population Health Pharmacy Technician will help our communicates thrive by assisting with identifying, tracking and reporting of patients with open medication adherence gaps. Under the direction and supervision of the Pharmacy Program Manager and Team Lead, the Population Health Pharmacy Technician assists the Population Health Pharmacists by scrubbing medication adherence reports, loading intervention opportunities in a database, and confirming patients pick up their medications.  

Role and Responsibilities 
  • Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information 
  • Reviews medication adherence reports to remove patients who do not meet criteria for intervention 
  • Loads intervention opportunities into Care Management program, prioritizing them according to risk, and assigning them to the correct pharmacist 
  • Provides telephonic follow up with pharmacies to verify patients pick up medications, closing care gaps.  
  • Organize daily call lists in preparation for the Pharmacist 
  • Facilitate patients to the Pharmacist for all clinical needs 
  • Complete assigned tasks related to medication adherence services. 
  • Accessing, inputting, and retrieving information through the Care Management computer network to maintain accurate records 
  • Obtain refill authorizations from prescribers 
  • Provides medication adherence services utilizing prescribed workflows  
  • Participates in scheduled quality meetings 
  • Comply with established procedures, rules, and regulations 
  • Completes clear and concise documentation in Care Management programs 
  • Professionally answer phones and direct customer calls to the appropriate personnel 
  • Handle customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notify the pharmacist of any issues 
  • Promoting teamwork, professional services and clear communication 
  • Recognizes and adheres to the scope / limitations of job requirements 
  • Performs other related duties as assigned 
Qualifications and Requirements: 
  • High school diploma or equivalent.  
  • Pharmacy technician license or pharmacy technician trainee license from the Texas State Board 
  • Strong communication and customer service skills 
  • Work a flexible schedule, including evenings and weekends 
  • Ability to read and transcribe pharmaceutical information 
  • Sit for long periods of time, stand for intermittent periods of time 
  • Bend, reach, climb, squat, lift, push, or pull a minimum of 40 lbs.




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